LPA Retail


Sales Representative 


Job Description

As a sales representative, you will be responsible for:

  • Developing sales leads by calling and visiting prospective retail customers to sell Point of Sale hardware/software solutions and services.
  • Pre-qualifying customers for hardware and software sales
  • Light marketing (flyers and brochures)
  • Providing quotes, using sales software, and follow-up with potential customers
  • Demonstrating software to potential customers
  • Closing sales

Desired Skills & Experience

LPA is seeking a sales candidate with:

  • 4-year college degree or 2 years of business to business sales experience
  • Excellent oral and written communications
  • Potential to develop into a full Sales Representative capable of demonstrating software/hardware and closing new business. Training on software/hardware provided.
  • This person will be a self-motivated, hardworking, detail-oriented individual with punctual follow-up with clients on daily activities
  • Ability to identify, qualify and priortize prospects
  • Creative and self-motivated, who partners well with customers and teammates, and can execute in a complex and rewarding environment
  • Sales experience with a software solution or a background in retail is highly preferred
  • Computer software skills with Microsoft Excel, Word, Internet Explorer and PowerPoint


LPA Retail Systems Inc.

Additional Information

Entry level
Information Technology and Services

Contact Tim Lano to apply.


Service Dispatcher 

The Service Desk Dispatcher is responsible for attaining maximum utilization of internal and field technical resources through daily dispatch of service requests.

Essential Duties and Responsibilities:

  • Act as the single point of contact to the customer for all types of service requests
  • Coordination of all IT support groups to ensure maximum utilization of billable resources
  • Pre-process service requests as they arrive through email, manual entry, or direct customer input
  • Schedule internal and field technical resources on the ConnectWise dispatch portal
  • Monitor resource schedules to ensure prompt time entry on service requests
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

Additional Duties and Responsibilities:
  • Improve customer service, perception, and satisfaction
  • Fast turnaround of customer requests
  • Ability to work in a team and communicate effectively
  • Improve usage and increase productivity of IT support resources
  • Escalate service requests that cannot be scheduled within agreed service levels
  • Report the utilization of IT Support resources and successful completion of service requests to the Service Desk Manager

Will also handle:

  • Shipping and receiving equipment
  • Warranty/RMA work

Knowledge, Skills, and/or Abilities Required: 
  •  Basic computer and operating system knowledge
  •  Interpersonal skills: such as telephone skills, communication skills, active listening and customer-care
  •  Ability to multi-task and adapt to changes quickly
  •  Technical awareness: ability to match resources to technical issues appropriately
  •  Service awareness of all organizations key IT services for which support is being provided
  •  Understanding of support tools, techniques, and how technology is used to provide IT services
  •  Typing skills to ensure quick and accurate entry of service request details
  •  Self-motivated with the ability to work in a fast moving environment

 Contact liz.lheureux@lparetail.com> to apply.