- Microsoft discontinued Mainstream support January 13th 2015 and will discontinue Extended support by January 14th 2020 for Microsoft Server 2008/2008 R2.
- Microsoft discontinued Mainstream support July 8th 2014 and will discontinue Extended support by July 9th 2019 for Microsoft Server 2008/2008 R2.
What does this mean to me?
Microsoft discontinued all non-security-based updates For Windows Server 2008/2008R2 and SQL 2008/2008R2 on the dates listed above. Microsoft will discontinue extended support (security and vulnerability updates) on the dates listed above. As the discontinuance of support for Windows products in the past this leaves servers running these Microsoft products vulnerable. With the discontinuance of security and vulnerability updates from Microsoft a merchant is left exposed to potential hackers or other undesirable situations that could potentially put your business at risk. In addition, there may be some PCI compliance ramifications as well. You may also want to check with your business insurance agent to see how, or if, this will affect your insurance.
What needs to be done?
Formulating a plan to upgrade Microsoft Server versions affected by end of Microsoft support is recommended by LPA Retail Systems. If your server hardware is more than 3 years old you may want to consider replacing it, or be rid of these Microsoft concerns moving forward by hosting your Counterpoint instance on the LPA Cloud. Hosting on the LPA Cloud also alleviates the concerns and expense of replacing servers every 3-5 years. LPA will work with you to review of your current hardware and its Windows Server operating systems so you can do an assessment of the business risk and formulate a plan to address these risks and concerns.
How can LPA help?
LPA Retail Systems will work with you and your staff to help determine which servers are affected and develop a plan on how to address the servers going out of support by Microsoft. LPA will also work to help determine how these changes affect other infrastructure you may have.
In this process, are there other things I should be considering?
In addressing these concerns, it is perhaps a good time to take a look at all your goals for 2019 and beyond and see how that fits with this review. Some other things to consider along with hosting Counterpoint on the LPA Cloud would be to evaluate possible ecommerce options, reviewing the version of Counterpoint you are running and possible benefits of upgrading (the upgrade is a no cost upgrade for those on the Counterpoint Fixed Fee service plan). There are other things we can review as well, give us a call and we will be happy to help.
What do I need to do?
We have established a team within LPA to manage assist with these concerns. Jay Erickson is your sales professional and point person. Jay’s contact information is: (952) 215-3853 firstname.lastname@example.org
Is my business affected by this announcement?
Yes, if your business is running hardware that utilizes a Windows Server 2008/2008R2 or SQL 2008/2008R2 or older server operating systems.
What is next?
If you feel your business will be affected please proactively reach out to Jay directly (952.215.3853). We believe there will be a fair number of clients who want to get ahead of this and make a move on their time schedule vs Microsoft’s, so please reach out as soon as you can.
Does this affect any of my other POS equipment?
Depending on the age of your equipment, it can. When upgrading Microsoft Server software that is the natural time to upgrade your Counterpoint software and make sure everything is compatible with the newer version of Server software. This may necessitate additional hardware upgrades or replacement.
What are the costs and logistics?
Each customer environment is different. Your sales rep will be able provide you guidance and quotes for any equipment or changes to your servers, POS equipment and Counterpoint software you wish to make.
Again, if a Counterpoint upgrade is desired, and you are not covered by the Counterpoint Fixed Fee Agreement, we will provide you a separate quote for the Counterpoint upgrade or you can choose to activate a CounterPoint Fixed Fee Agreement and cover the CounterPoint upgrade under your new agreement. With our Counterpoint Fixed Fee agreement support plan, you will receive the Counterpoint software upgrade, 8 hours of training, Support for your Counterpoint software via phone or email (M-F 8:15-5:30PM excluding holidays) and LPA Retail will cover your Counterpoint Subscription Services yearly fee.